Communication is the key. We learned this in the textbook, classroom discussions, and through our every day life. This same phrase applies to the business world. As a small business owner, it is easy to get caught up on the thousands of tasks that you feel you have to do simultaneously. Sometimes it can become hard to actually stop, take a breath, and notice the things that are going on around you. Small business owners frequently get caught up with looking ahead that they don't take the time to look around.It is important to see how your business is running and be there for your customers, as well as your employees. Happy employees leads to greater productivity and happier customers.

The article I found on businessweek.com discusses this topic. Although the business may be small and you frequently see each and every employee, it is still important to set time aside for each person and speak with them for about 15-30 minutes. This will allow you to stay informed and let your employees know that they are valued. This can also increase motivation and increase quality of work. These meeting times are not only beneficial for employees to express their feelings and concerns but also beneficial for the owner to go over goals for the upcoming term.

"Offering people a voice and an ear is the most motivating, nonfinancial incentive you can give. And it helps you build a stronger team, one person at a time" I think this quote tells it all. Humans by nature want to know that people care; that people are listening to them and value their work. Something as simple as setting time aside will not cost you nearly as much as you will gain in the outcome.

http://www.businessweek.com/smallbiz/tips/archives/2011/04/spend_time_with_your_staff.html


Danielle Trasatti